Posts tagged as:

customer service

The Modern Community Director: Julie McCoy on Steroids

by Gene Scholes December 28, 2010

Because of its disruptive nature, the web has caused (forced) the emergence of many new vocations.  I, for one, am happy for the disruption because it has provided me gainful employment for some years.  One such emerging field that is quickly becoming more and more important to both large and small companies is the role [...]

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Welcome to Customer Service – Digital Style

by Greg Chapman October 6, 2010

There’s a restaurant close by that is a family favorite. It’s one of seven Valley locations, and the restaurant has been a Phoenix tradition for 45 years. My wife and I suggested that we meet up with friends from out of town there Sunday night. We knew it would be something different that they didn’t [...]

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Local IS Community

by Josh Yeager July 6, 2010

As Sitewire’s head of “Local,” I think a lot about what “local” really means.  Sure, there are the local-specific search tactics like geo-targeting and Google Places.  There are mobile and social integrations with apps/sites like Foursquare and Yelp.  But what does it really mean for a business to compete locally?  A recent (albeit boneheaded) experience [...]

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Overheard in NYC

by Andrew Bagley December 15, 2009

OH while in NYC last week: Snooty lady (who, clearly, is not as rich as the rest of her family or she wouldn’t be staying in the cheapest hotel in the West Village): “You can either charge me nothing or get me your manager.” Hotel Front Desk: “Here’s my manager.” Snooty Lady: “I come from [...]

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