Sitewire is seeking a community manager to join its rapidly growing social media team. Because our work moves at such a quick pace, we need someone who can plug-and-play – essentially, we need you to hit the ground running. Here are a few attributes about you that really appeal to us:

You’re an articulate writer

• You know what a style guide is, and you know how to use it. And while you enjoy having your work edited, it generally doesn’t come back to you hemorrhaging with grammatical and structural errors. And we love you for that.

You possess the ability to think three steps ahead

• As a community manager, you’re intimately familiar with your audience – so much so that you can anticipate their needs, and are knowledgeable enough to throw up the red flag if something about a campaign seems off kilter.

You have an uncanny knack for spotting engagement opportunities

• Does a Facebook fan have a brand-related question? You’re on it. Did a tweeter have a negative brand-related experience? You’re already looking into the details. Did someone say something positive about the brand you’re representing on a blog? You’re already there, ready to hit ‘send’ on your well-crafted message of gratitude.

You have a natural sense of curiosity

• One of the most common questions in your repertoire is, “Why?” You’re not asking to be a pest; you’re asking because you truly want to see every social effort succeed in your community.

You play well with others

• In addition to being an intrinsically social person, you’re open minded, love to brainstorm, have no problem jumping in to help when other members of your team are slammed and you know how to respectfully push back when necessary.

You like to color outside of the lines

• Simply said, you’re a creative person who is constantly thinking of ways to make your community an interesting, fun and entertaining place to engage. You build “sticky” communities by churning out thought-provoking content, and relish the opportunity to bring unique ideas to the strategy table.

The traffic coordinator (TC) role within Sitewire is a full time position. The right candidate is someone who is organized; detail oriented, a self motivator, problem solver, excellent at multi-tasking and has strong interpersonal and communication skills.

The traffic coordinator is responsible for facilitating workflow of all projects for the agency; ensuring that all projects move through the work process seamlessly from start to completion. The TC is responsible for knowing what projects the agency is working on, who they are assigned to and the status of these projects. In addition, the TC will be responsible for providing quality control and proofreading client deliverables.

Individual must be able to communicate effectively and work well with others to resolve issues while working closely with the project coordinator, account services and production team members. Must be resourceful and solution oriented.

This position reports to the Project Manager.

Sitewire seeks a motivated and experienced person to join our busy campaign management & strategy team of marketing professionals. If you know—deeply—the difference between PPC and CPM, how CPA can impact ROAS, what happens from CTR to CR… then we might be looking for you.

The account coordinator (AC) role within Sitewire serves as a support to the Account Manager and Account Director in client relationship management, strategy development, problem solving, and internal and external communications. The Account Coordinator is the go-to person for capturing action items from client meetings, organizing and inputting information into internal task tracking tools and setting client expectations or project or campaign status. The Account Coordinator is responsible for setting expectations with clients, working with internal service delivery teams and our project management office (PMO) to exceed client expectations; on time, on budget and within scope.

Key Responsibilities:

• Working with the PMO office to ensure effective project management and client expectations setting for all deliverables
• Prioritizing projects and recurring tasks within the account team’s portfolio to assure that no deliverable is overlooked or delayed.
• Documenting project requirements, creating client/project briefs and communicating those requirements internally
• Conducting client or industry research
• Measuring progress and ensuring that the client is informed every step of the way
• Reviewing client reports and deliverables for accuracy and alignment to client objectives
• Tracking margin by job
• Problem resolution or issue prevention

The AC is often required to work beyond a typical 8 to 5 workday (and sometimes beyond a Monday through Friday workweek) and do whatever it takes to satisfy a client and/or complete a project.

The AC works in conjunction with Account Managers and an Account Director in managing client relationships.  Exacting communication and interpersonal skills are required for the AC to succeed.